HELP DESK

We understand it’s frustrating to get hit with duties on delivery. Recent U.S. tariff law changes (August 2025) mean some orders are now flagged for import fees at the border. These charges are set and collected by U.S. Customs, not Firemoto. We don’t control or keep any of it. By law, the importer (the customer) covers these duties when the package arrives. This is now the standard for all international orders entering the U.S.

The good news? These tariffs are already being challenged in U.S. courts as unlawful and may not stick around.

Orders outside the US:

Payment of duties and taxes upon receipt depends on your local customs regulations. Customers are responsible for any possible duties and taxes that may be applied by customs in their countries. You can contact your local customs office for information before placing the order.

Yes we do.

We ship worldwide with an estimated processing time of 1-2 business days and a shipping time of 3-7 business days, depending on your location. Some international orders and orders going to remote locations may take up to 10 days to arrive. Shipping costs vary by order and will be calculated at checkout. Tracking information will be provided once your order has shipped. 

For expedited shipping options or international orders, please contact us at hello@firemotoapparel.com.

We send an email with the tracking details as soon as your order leaves our warehouse. Please note that after you receive the tracking information, it can take up to 48 hours for the tracking information to show up on the carrier’s website. If in doubt, please contact us for an order update.

We try to process and dispatch orders as soon as we receive them, which limits our ability to cancel an order once it’s placed. Nevertheless, you could get in touch with our customer care team and we'll do our best to accommodate your request.

Please visit our Returns page for information on how to return your order.

We aim to reply to you as soon as we can - this shouldn't take longer than 24 hours on Monday-Friday.